RETURN & WARRANTY POLICY

About Our Policy

At Melocase, we focus on quality, reliability, and making sure every customer gets exactly what they paid for. Below is everything you need to know about returns, replacements, and our 90-Day Phone Case Warranty.

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90-Day Phone Case Warranty

All Melocase phone cases include a 90-day warranty covering manufacturing-related issues, including cracks, breaks, structural damage, and faulty manufacturing.

If your case becomes damaged within 90 days, we’ll replace it free of charge with standard delivery.

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What’s Not Included

The following are not covered under the 90-day warranty: damage to screen protectors, wear and tear caused by misuse, intentional damage, or lost items.

Please note that screen protectors are not covered under the warranty.

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Returns & Exchanges

We accept returns if the product is unused, in its original packaging, and in resellable condition. You must contact us within 14 days of receiving your order.

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Non-Returnable Items

Used phone cases, used screen protectors, and hygienic items such as chargers or cables once opened cannot be returned.

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How to Request a Replacement or Return

To request a return or replacement, please email our support team at melocase@europe.com and include your order number, a short description of the issue, clear photos of the product, and whether you prefer a replacement or a return.

Our team will respond within 48 hours.

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Delivery for Warranty Replacements

All approved warranty replacements are shipped via free standard delivery. You won’t need to pay anything extra.

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Our Guarantee

We want you to feel confident when buying from Melocase — no long waiting times, no complicated claims, and no hassle. Just simple, reliable protection.