FAQ

MELOCASE™️

Find answers to common questions about Melocase delivery, products, bundles, warranties, and returns below :

📦 Do the phone cases come with a screen protector?

Yes. Every phone case includes a free screen protector.

You don’t need to buy one separately — it’s already included for convenience and full protection.

🚚 How fast is delivery?

We aim to deliver as early as the next day for UK orders.

No long waiting times or high delivery fees.

📱 What phone models do you support?

We currently support the latest iPhone models, including:

More models will be added soon.

We test every case first to make sure the fit and protection are correct before making it available.

🔒 Are your cases good quality?

Yes. All Melocase products are tested for:

Shock absorption

Durability

Anti-yellowing clarity (for clear cases)

Proper fit and button response

We only sell products we personally use and trust.

🛡️ Do your products have a warranty?

Yes. All cases come with a 90-Day Case Warranty.

If your case becomes damaged under normal use within 90 days, we’ll replace it.

Please note: The warranty applies to phone cases only, not screen protectors or accessories.

🔌 Do you sell chargers and adapters?

Yes. We offer high-quality 20W power adapters as an optional add-on.

♻️ What is your return policy?

Unused and unopened items can be returned within 14 days of delivery.

(Full details available on our Return Policy page.)

📬 How do I track my order?

Once your order ships, you’ll receive a confirmation email with tracking details.